Privacy Policy

1. Introduction

VueBot ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account registration information (email address, password)
• Chatbot configuration and settings
• Files and documents you upload to your chatbot's knowledge base
• Chat messages and conversation history
• API keys and authentication credentials
• Usage data and analytics information

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and respond to your requests and inquiries
• Send you technical notices, updates, and support messages
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

4. File Uploads and AI Model Processing

User Responsibility for Uploaded Files:

When you upload files to your chatbot's knowledge base, you acknowledge and agree that:

• You are solely responsible for the content, accuracy, and legality of all files you upload
• Uploaded files will be processed and used by AI models (including but not limited to Google Gemini, OpenAI, and Anthropic Claude) to generate responses
• You have obtained all necessary rights, permissions, and consents to upload and process such files
• You will not upload files containing sensitive personal information, protected health information (PHI), or other regulated data unless you have appropriate agreements in place
• You are responsible for ensuring compliance with all applicable laws and regulations regarding the data contained in your uploaded files

Data Processing by Third-Party AI Providers: Your uploaded files and chat messages may be processed by third-party AI service providers (Google Gemini, OpenAI, Anthropic Claude) in accordance with their respective privacy policies and terms of service. We are not responsible for how these third-party providers handle your data.

5. Business Associate Agreement (BAA)

Your Responsibility for BAA Agreements:

If you are subject to regulations such as HIPAA (Health Insurance Portability and Accountability Act) or other data protection requirements that mandate Business Associate Agreements (BAAs), you acknowledge that:

• It is your sole responsibility to obtain and maintain appropriate BAA agreements with the relevant AI model providers (Google, OpenAI, Anthropic) if required for your use case
• VueBot does not provide BAA agreements on your behalf
• You must ensure that any BAA agreements you enter into with AI providers cover the use of their services through VueBot
• You are responsible for verifying that your chosen AI model provider offers BAA agreements and that such agreements meet your compliance requirements
• Failure to obtain necessary BAA agreements may result in non-compliance with applicable regulations, for which you are solely responsible

Important: Before uploading any protected health information (PHI) or other regulated data, you must ensure you have appropriate agreements in place with the AI model providers. VueBot is not a party to any BAA agreements between you and AI model providers, and we cannot guarantee that any AI provider will enter into a BAA with you.

6. Data Storage and Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of sensitive data at rest and in transit
• Secure API key storage and management
• Regular security assessments and updates
• Access controls and authentication mechanisms

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Data Sharing and Disclosure

We may share your information in the following circumstances:

• AI Service Providers: Your data may be shared with AI model providers (Google Gemini, OpenAI, Anthropic Claude) to process your requests and generate responses
• Service Providers: We may share information with third-party service providers who perform services on our behalf
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets
• With Your Consent: We may share information with your explicit consent

8. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You can access and update your account information at any time
• Deletion: You can delete your account and associated data through your account settings
• Data Export: You can request a copy of your data
• Opt-Out: You can opt out of certain communications from us
• File Management: You can upload, view, and delete files from your chatbot's knowledge base at any time

9. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes. Note that files and data processed by third-party AI providers may be retained according to their respective retention policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries. Note that AI model providers may process your data in various locations worldwide.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at info@vuedapt.com. For questions regarding BAA agreements with AI model providers, please contact those providers directly.